It doesn’t matter what amount you take at this stage. If the card’s not loaded, this process won’t work. It is essential that you change this policy in because if you leave it as it is, and you take money after the booking is made, you will get in trouble and have an annoyed guest! This way, when someone comes to reserve a room, the property will take an amount of the total booking fee for their card. However, in my opinion, the problem of bookers using unloaded credit cards has got to the stage where you need to improve the “quality of the booking”, not the quantity. YES, this might put off a few people from booking. If this is something that happens a lot with your property, you need to act! Go to your policies on the extranet and change them such that there will be a payment taken from the booker’s account after the reservation has been confirmed. Here are a few strategies I have tried and tested to combat this over the years. As frustrating as it is, we need to deal with this ourselves for now. It’s important to stress that this is NOT ’s fault. I know for a fact that they are working on ways and means to improve this process for the hospitality owner, but it will take time. It’s how they get around the booking terms and conditions without having to commit to the stay properly. It’s at this point that you may find that you want to rip the computer from the wall and fling it across the room, especially if what you just lost was a large booking. All they can do is store the card’s details. I know this because I have tested it: They will reserve a booking on a preload credit card that has no money yet loaded on it. There’s no way that can test that card to make sure that it is loaded. Just input “valid” card info and the OTA will accept the booking. Here’s where people get sneaky. In simple terms, you can book a room or holiday on on any card. Debit card or credit card, they don’t care. You put the info through your card machine and it comes back as invalid! How does this happen? However, you then go to your computer and log into to get their card details. You get the booking in, you add it to your system, you do all the admin. The date of the arrival happens, and…the guest doesn’t appear. The first thought for me is, “Nice!” We have the guest’s card details, and they haven’t come I don’t have to do breakfast for that person, I don’t even have to clean their room. What boils your blood when you work with ? What gets me is fake credit card details!
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